Operations Manager


20 JUNE 2023


Vacancy: Operations Manager

The Pinelands Community Improvement District is an initiative aimed at advancing the suburb Pinelands, with the goal of providing supplementary services to the local authorities and working closely with them with a special focus on safety and security in public open space, the social upliftment initiatives and top-up cleaning and greening operations.

Reporting to and working closely with the Pinelands CID Board, the Operational Manager is responsible for the effective management of the Pinelands CID area, and the implementation of the Pinelands CID business plan, to achieve operational, strategic, and financial outcomes.  


  • Management role for the NPC on behalf of the Board
  • Staff and Supplier management 
  • Oversight of outsourced CCTV Surveillance infrastructure & operations management
  • Fulfilling a basic financial function 
  • Cost control management 
  • Statutory regulations 
  • Reporting (financial and operations) at predetermined intervals to the board, portfolio heads and subcommittees
  • Public relations 
  • Maintenance of an asset register, a member register and a property owner database 
  • Relationship management with key stakeholders 
  • Timeous response to property owner complaints or enquiries 
  • Coordinating the rosters of Board-members 
  • Maintaining an e-filing system. 
  • Contract negotiations


  • Strong strategic thinking capabilities  
  • Ability to work with diverse stakeholders
  • Articulate (both spoken language and in writing)
  • Business acumen to lead the PLCID operations
  • Excellent networker and influencer
  • Ability to drive projects to full execution 
  • Ability to generate ideas and solutions flexibly to meet changing business demands 


  • A relevant formal tertiary qualification
  • Ability to deal with multiple community stakeholders in a dynamic environment
  • Experience managing multiple outsourced service providers
  • Safety and security experience, particularly working with SAPS, City of Cape Town law enforcement and armed response providers (advantageous)
  • Experience working in a CID environment, understanding of the regulation and policies governing CID operation (advantageous)
  • Project management experience (advantageous) 
  • Highly IT literate, particularly MS-Office suite (Word, Excel and PowerPoint), as well as incident management and customer support software


If your background matches the requirements and you would like to apply or receive more information, please forward a comprehensive CV to info@pinelandscid.co.za with “Operations Manager” in the subject line. Submission deadline 15 July 2023.

We thank all candidates for their interest and advise that only those under consideration will be contacted.



Issued by: Media Office, Pinelands CID  

Media enquiries: Yazied Davids, Steering Committee, Pinelands CID Email: info@pinelandscid.co.za

Social Media: https://www.facebook.com/pinelandscid